Refunds

Thuta is a South African ecommerce shop for previous-year exam papers sold as digital PDF and ZIP downloads. Contact hello@thuta.co.za or WhatsApp 063 743 1598.

When to contact us

If a download fails, a file is corrupt, or a paper is not what was described, write to hello@thuta.co.za with your order number. Your rights under the Consumer Protection Act remain in place. This page does not limit those rights.

Digital delivery

Papers are delivered as downloads from your invoice or account after payment. There is no physical parcel and no delivery fee. Cash or arrangement orders unlock downloads only after Thuta marks the order paid.

Refunds

If Thuta is at fault, we will replace the file or refund the order. Card refunds go back through Yoco to the card that paid. The shop never needs, and will never ask you to send, the full card number. Because digital goods can be copied once downloaded, change-of-mind refunds after a successful download are not offered, except where the Consumer Protection Act requires otherwise.

Custom bundles

A custom pack may be quoted before assembly. If you cancel before the pack is prepared, any deposit is refunded. If the pack has already been assembled for you, the deposit may be retained to cover that work, except where the Consumer Protection Act requires a refund.